Agentforce is Salesforce's platform for building AI agents that work with a company's customer data to handle tasks such as support questions and sales leads.
In plain words
Salesforce makes CRM software, which keeps track of a company's customers and sales. Agentforce adds AI agents on top. An agent can look up the data it needs, plan the steps for a task and carry them out on its own, within limits the company sets. When a person should take over, it can hand the conversation to a human along with a summary.
A quick example
Salesforce described the publisher Wiley using Agentforce to answer customer questions from its existing knowledge base, including sorting out account access problems. Routine questions went to the agent, which left human staff more time for harder cases.
Where you'll meet it
- Customer service chat and self-service.
- Qualifying sales leads and booking meetings.
- Marketing and other business workflows inside Salesforce.
Related
Sources
- DocsAgentforce, Salesforce · read 29 Sept 2026
- DocsSalesforce Unveils Agentforce, Salesforce Newsroom · read 29 Sept 2026
Checked by WhatIsAI against the sources above · 29 Sept 2026. Spotted an error? Report it.